Real people. Real reviews

Janelle

“Wouldn’t take my car ANYWHERE else! Every person I worked with rather it be the young man that drove me home when i didn’t have a ride or the men and women in the office – I was treated that I was their one and only customer and their business was making sure i was happy!

The day that I picked up my car the regular guy at the front desk was not there (prob on lunch) so another gentleman from the back office came in quickly and took care of my paper work and talked to me in English vs. Confusing Car Language talk. The gentleman that I dealt with the first time came back from lunch and they communicated the hand-off seamlessly and the ‘right’ hand knew exactly what the ‘left’ hand was doing!

I don’t know why anyone would go anywhere else – Best Customer Service I’ve seen the this Industry EVER!“
Janelle W. Colorado Springs, CO

 

Myra

“I could tell by my first phonecall alone that Kelly, the frontwoman of Concourse Elite, was going to be a reliable source. She’s personable & professional, and I felt totally at home once I stepped into the office. The other staffmembers were just as attentive and friendly, which is rare in the auto industry. You can tell they’ve all worked together for a while since there’s this unspoken communication where everyone seems to know what they need to do; they seem like family. When I got my car back, it looked great. They not only repaired the dent from the collision, but the paint job was great– all knicks that used to cover the bumper (which were not from the collision) were no longer there. What a nice bonus!… I asked if it would be too much to straighten my license plate (also not from the collision) and they did it, no problem…The next day, I realized my headlight was still out so I brought it in during lunch. At this point, you’d think they’d want to charge me extra just for looking at it again, but within a few minutes they had replaced my bulb, free of charge and with a smile. These guys… good people. Go support them!”

Myra A. Chico,CA
Tony C

“A very professional auto body shop of the highest quality.

I was hit by a person with AAA insurance. AAA recommended to use Concours Elite because they were a certified AAA network body shop. I was lazy about getting to a shop because I just didn’t want to deal with all the hassle of getting estimates and having to talk with an agent on the phone. I finally just went to Concours Elite as a first stop.. and it turned out to be the only one.

They have a full time estimator who is AAA certified. This means that there is no challenge to the estimate from AAA and all you need to do is give Concours Elite your claim number and they handle everything else. You do not even need to talk to a AAA agent once you have the claim number, just go to the shop and don’t bother calling the agent.

They have no-appointment drive up estimate space. I just drove right up without making an appointment and Steve walked out right away and looked at the damage, then we went to his desk and he explained the process it would take to get the damage out.

The whole way through, Steve was very accommodating and explained everything in detail. The work was flawless and it’s pretty much impossible to tell that there was ever any damage to the car.

The price would have been pretty expensive without insurance. However, you get what you pay for and you are getting the best service available from them. Also, they warranty all their work, for life.

I was thoroughly impressed with all aspects of this business and will not hesitate to recommend to anyone.“
Tony C. Redding, CA

 

Maria B

“I went to Concours Elite after being rear-ended. I had never been in an accident before and had no idea what to expect. I looked at a few other shops before deciding on Concours. From the first call to the pick up of my car, I was very impressed by the service. I spoke to Todd who was very friendly and helpful. He set up a rental car service (Hertz, also very good) to meet me at the shop. He gave me an estimated time for my car to be at the shop and kept me well informed while it was being worked on. They told me possibly 2-3 weeks and had it done in 1! The car looks perfect and the work is guaranteed for life! I can’t say enough and would highly recommend them to anyone!”

Maria B Chico,CA

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